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Awards

We have won many prestigious awards in our history. Here is a look back at some of our most recent:

2017

 

Award

The Co-operative Bank has been voted the winner of the 2017 Best Service from a Business Bank and Best Banking Charity Provider awards by Business Moneyfacts.
 

Award

The Co-operative Bank has been voted the winner of Best Current Account Rewards for Everyday Rewards in the 2017 Moneynet.co.uk Awards.
 

Award

The Co-operative Bank has been voted the winner of Team of the Year in the 2017 Contact Centre Awards.
 

Award

The Co-operative Bank has been voted the winner of the Silver Award for Banking and Investment in the 2017 UK Complaint Handling Awards.

2016

 

Award

Platform has been voted Best Intermediary Lender in the 2016 Your Mortgage Awards.
 

Award

The Co-operative Bank has been voted the winner of Team of the Year and Analyst of the Year in the 2016 Planning Professional Forum Awards.
 

Award

The Co-operative Bank has been voted Most Improved Banking Brand by the Institute of Customer Service.
 

Award

The Co-operative Bank has been voted Best Online Customer Service and ranked within the top three for eleven other categories in the 2016 uSwitch Customer Satisfaction Survey.
 

Award

The Co-operative Bank has been voted the winner of the 2016 Best Banking Charity Provider award by Business Moneyfacts.
 

Award

The Co-operative Bank has achieved the Moneyfacts 5 Star Rating for the following products: Current Account, Current Account Plus, Community Directplus, Co-operatives Directplus and FSB Business Banking.

2015

 

Award

Platform has been voted Best Intermediary Lender in the 2015 Your Mortgage Awards.
 

Award

The Co-operative Bank has been voted Best Large Call Centre, Best Bank for Call Centre Service and Most Improved Customer Service in the 2015 ICMI Top 50 Companies for Customer Service Awards.
 

Award

The Co-operative Bank has been rated "Excellent" by Moneyfacts for the 3 Year Fixed Rate Mortgage.
 

Award

The Co-operative Bank has been voted the winner of the 2015 Best Longer Term Fixed Rate Mortgage award by Moneyfacts and achieved the Moneyfacts 5 Star Rating for the Standard Current Account.
 

Award

The Co-operative Bank has been voted Best High Street Bank for Phone Customer Service in the 2015 uSwitch Current Account Awards.

2014

 

Award

The Co-operative Bank has been voted the 2014 Ethical Consumer "Best Buy" for the Current Account.
 

Award

The Co-operative Bank is the first organisation to achieve the 2014 Customer Contact Association Global Standard.
 

Award

The Co-operative Bank has been voted the winner of the 2014 Best Longer Term Fixed Rate Mortgage award by Moneyfacts and achieved the Moneyfacts 5 Star Rating for the Standard Current Account.

2013

 

Award

The Co-operative Bank has been voted Best in Branch Customer Service in the 2013 uSwitch Current Account Awards.
 

Award

smile has been voted the winner of Most Trusted Current Account, Best Online Banking Experience and Best Value for Money in the 2013 uSwitch Current Account Awards.
 

Award

The Co-operative Bank has been voted a finalist for 2013 Financial Services Provider of the Year by Which?
 

Award

smile has been voted the winner of Most Trusted Current Account Provider in the 2013 Moneywise Customer Service Awards.
 

Award

The Co-operative Bank has been voted the winner of the 2013 Online Banking Provider of the Year and Best Longer Term Fixed Rate Mortgage awards by Moneyfacts.

2012

2011 Supers - Best current account provider

The Co-operative Bank has been voted Best Current Account Provider 2011 by MoneySupermarket*.

*Awarded to our current account, Current Account Plus, Privilege and Privilege Premier current accounts.

2011

 

Pink Paper readers' awards

The Co-operative Bank has been voted 1st place for the Best Bank or Financial Institution in the 2011 Pink Paper Awards.

2010

 

Award

The Co-operative Financial Services outperformed 110 financial institutions from 44 countries to win the prestigious Financial Times Sustainable Bank of the Year Award in the Financial Times Sustainable banking awards 2010.
 

Award

The Co-operative Bank has been voted the winner of the 2010 Best Charity Account Provider award from Business Moneyfacts.
 

Award

The Co-operative Bank has been voted the winner in the Moneywise Customer Service Awards 2010 for the best overall current account and the best current account for online service.
 

Award

smile has been voted the winner in the Moneywise Customer Service Awards 2010 for the most trusted current account provider.
 

Lovemoney - Most loved current account

smile has been voted winner by Lovemoney in the Most Loved Current Account category in the 2010 awards.
 

Award

The Co-operative Bank has been voted Best direct mortgage lender in the 2009-2010 mortgage awards by yourmortgage.co.uk

2009

Moneyfacts - Commended best first time buyer mortgage provider

The Co-operative Bank has been voted Commended by Moneyfacts in the Best First Time Buyer Mortgage Provider category in the 2009 mortgage awards.

Moneyfacts - Commended best variable rate mortgage provider

The Co-operative Bank has been voted Commended by Moneyfacts in the Best Variable Rate Mortgage Provider category in the 2009 mortgage awards.

Moneyfacts Commended Best Remortgage Mortgage Provider

The Co-operative Bank has been voted Commended by Moneyfacts in the Best Remortgage Mortgage Provider category in the 2009 mortgage awards.

Which? - Best financial services provider

The Co-operative Bank has been named Best Financial Services Provider at the Which? Awards 2009.

Moneywise - Best Discount Lender

The Co-operative Bank has been voted winner by a panel of Mortgage Brokers in the Best Discount Lender category in the 2009 mortgage awards.

Award

The Woodland Trust credit card has been named the Best Charity Credit Card and our Customers Who Care scheme was voted Best Corporate Social Responsibility Programme at the Card Awards 2009.

2008

JD Power award

The Co-operative Bank is ranked ‘Highest in Customer Satisfaction with Retail Banking’
The Co-operative Bank received the highest numerical score among retail banks in the proprietary J.D.Power and Associates 2008 UK Retail Banking Customer Satisfaction StudySM. Study based on responses from 3,315 customers of the largest retail banks throughout the UK. Proprietary study results are based on experiences and perceptions of consumers surveyed in June-July 2008. Your experiences may vary. Visit jdpower.com

BITC - Compant of the year

The Co-operative Financial Services has been awarded the highly prestigious Business in the Community (BitC) ‘Company of the Year’ award.

Moneywise - Best Lender for First Time Buyers

The Co-operative Bank has been voted winner by a panel of Mortgage Brokers in the Best First-time buyer category in the 2008 mortgage awards.

Moneywise - Best Lender for Remortgages

The Co-operative Bank has been voted winner by a panel of Mortgage Brokers in the Best Remortgage category in the 2008 mortgage awards.

Moneywise - Best Lender for Flexible Mortgages

The Co-operative Bank has also been voted Highly Commended in the Best Flexible Mortgage category.

Award

Lex Gold Award 2008 - Leader Excellence Awards